Cooperation with autonomous machines through culture and emotion.

• Main Authors: Celso M de Melo, Kazunori Terada
• Format: Article
• Language: English
• Published: Public Library of Science (PLoS) 2019-01-01
• Series: PLoS ONE
• Online Access: https://doi.org/10.1371/journal.pone.0224758

As machines that act autonomously on behalf of others-e.g., robots-become integral to society, it is critical we understand the impact on human decision-making. Here we show that people readily engage in social categorization distinguishing humans ("us") from machines ("them"), which leads to reduced cooperation with machines. However, we show that a simple cultural cue-the ethnicity of the machine's virtual face-mitigated this bias for participants from two distinct cultures (Japan and United States). We further show that situational cues of affiliative intent-namely, expressions of emotion-overrode expectations of coalition alliances from social categories: When machines were from a different culture, participants showed the usual bias when competitive emotion was shown (e.g., joy following exploitation); in contrast, participants cooperated just as much with humans as machines that expressed cooperative emotion (e.g., joy following cooperation). These findings reveal a path for increasing cooperation in society through autonomous machines.