PRAKTEK PENGELOLAAN SUMBER DAYA MANUSIA TERHADAP KINERJA PELAYANAN MELALUI KEPUASAN KERJA PADA MASKAPAI PENERBANGAN KOMERSIAL DI INDONESIA

PRAKTEK PENGELOLAAN SUMBER DAYA MANUSIA TERHADAP KINERJA PELAYANAN MELALUI KEPUASAN KERJA PADA MASKAPAI PENERBANGAN KOMERSIAL DI INDONESIA

This research is to present the effect of Human Resources Practices on Performance in Service Quality Through Employee Satisfaction In Commercial Scheduled Passenger Airlines in Indonesia” by referring to previous research conducted by Michel Rod and Nicholas J. Ashill (2010) as the main reference,...

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Bibliographic Details
Main Author: Deddy Wibowo Adhinugroho
Format: Article
Language:Indonesian
Published: Universitas Trisakti 2016-08-01
Series:Jurnal Manajemen dan Pemasaran Jasa
Subjects:
Keywords: Training, Empowerment, Customer Service Orientation, Job Performance, Service Quality, Job Satisfaction, Human Resources Practices.
Online Access:http://www.trijurnal.lemlit.trisakti.ac.id/index.php/jasa/article/view/1590

Internet

http://www.trijurnal.lemlit.trisakti.ac.id/index.php/jasa/article/view/1590

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