Mystery Shopping and Well-Being of Service Workers in South Korea
Background: Mystery shopping is a method in which a company monitors quality of service and employee conduct and compliance with regulations using an evaluator posing as a customer. It is a typical tool of customer-centered bureaucratic control insofar as it provides overall and standardized evaluat...
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| Format: | Article |
| Language: | English |
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Elsevier
2019-12-01
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| Series: | Safety and Health at Work |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2093791119304913 |