Assessing the relationship among service quality, student satisfaction and loyalty: the NIGERIAN higher education experience

Assessing the relationship among service quality, student satisfaction and loyalty: the NIGERIAN higher education experience

Higher educational institutions are engaged in the provision of services and thus require better focus on satisfying the needs and anticipation of their participating consumers (students). Additionally, it is the delivery of quality services that creates loyal consumers: consumers who patronize the...

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Bibliographic Details
Main Authors: Taiye T. Borishade, Olaleke O. Ogunnaike, Odunayo Salau, Bolanle D. Motilewa, Joy I. Dirisu
Format: Article
Language:English
Published: Elsevier 2021-07-01
Series:Heliyon
Subjects:
Service quality
Satisfaction
Loyalty
Student
Higher education
Online Access:http://www.sciencedirect.com/science/article/pii/S2405844021016935

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