Systematic framework to assess social impacts of sharing platforms: Synthesising literature and stakeholder perspectives to arrive at a framework and practice-oriented tool.

<h4>(1) background</h4>Research and user experience suggests both positive and negative social impacts resulting from practices in the sharing economy: social cohesion vs. gentrification; inclusiveness vs. discrimination; flexible employment vs. exploitation. However, as yet, there is no...

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Main Authors: Steven Kane Curtis, Jagdeep Singh, Oksana Mont, Alexandra Kessler
Format: Article
Language:English
Published: Public Library of Science (PLoS) 2020-01-01
Series:PLoS ONE
Online Access:https://doi.org/10.1371/journal.pone.0240373
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spelling doaj-a8fd1c98663c4e169756d5f2bd40e96e2021-03-04T11:11:07ZengPublic Library of Science (PLoS)PLoS ONE1932-62032020-01-011510e024037310.1371/journal.pone.0240373Systematic framework to assess social impacts of sharing platforms: Synthesising literature and stakeholder perspectives to arrive at a framework and practice-oriented tool.Steven Kane CurtisJagdeep SinghOksana MontAlexandra Kessler<h4>(1) background</h4>Research and user experience suggests both positive and negative social impacts resulting from practices in the sharing economy: social cohesion vs. gentrification; inclusiveness vs. discrimination; flexible employment vs. exploitation. However, as yet, there is no framework for understanding or assessing these social impacts holistically.<h4>(2) objective</h4>We aim to improve understanding of the social impacts of sharing platforms and develop a systematic framework to assess these impacts.<h4>(3) methods</h4>We conduct a narrative literature review and stakeholder workshop, integrating insights to produce a systematic social impact assessment framework and a practice-oriented tool.<h4>(4) results</h4>We identify four social aspects-trust, empowerment, social justice, and inclusivity-and eighteen indicators that make up the framework. We describe each indicator and its relevance to the sharing economy as well as suggest measurable variables in the form of a practice-oriented tool.<h4>(5) conclusions</h4>The framework and tool are the first holistic method for assessing social impact in the sharing economy, which may inform researchers, sharing platforms, regulators, investors, and citizens to mitigate adverse social impacts while enhancing the overall net social value of the sharing economy.https://doi.org/10.1371/journal.pone.0240373
collection DOAJ
language English
format Article
sources DOAJ
author Steven Kane Curtis
Jagdeep Singh
Oksana Mont
Alexandra Kessler
spellingShingle Steven Kane Curtis
Jagdeep Singh
Oksana Mont
Alexandra Kessler
Systematic framework to assess social impacts of sharing platforms: Synthesising literature and stakeholder perspectives to arrive at a framework and practice-oriented tool.
PLoS ONE
author_facet Steven Kane Curtis
Jagdeep Singh
Oksana Mont
Alexandra Kessler
author_sort Steven Kane Curtis
title Systematic framework to assess social impacts of sharing platforms: Synthesising literature and stakeholder perspectives to arrive at a framework and practice-oriented tool.
title_short Systematic framework to assess social impacts of sharing platforms: Synthesising literature and stakeholder perspectives to arrive at a framework and practice-oriented tool.
title_full Systematic framework to assess social impacts of sharing platforms: Synthesising literature and stakeholder perspectives to arrive at a framework and practice-oriented tool.
title_fullStr Systematic framework to assess social impacts of sharing platforms: Synthesising literature and stakeholder perspectives to arrive at a framework and practice-oriented tool.
title_full_unstemmed Systematic framework to assess social impacts of sharing platforms: Synthesising literature and stakeholder perspectives to arrive at a framework and practice-oriented tool.
title_sort systematic framework to assess social impacts of sharing platforms: synthesising literature and stakeholder perspectives to arrive at a framework and practice-oriented tool.
publisher Public Library of Science (PLoS)
series PLoS ONE
issn 1932-6203
publishDate 2020-01-01
description <h4>(1) background</h4>Research and user experience suggests both positive and negative social impacts resulting from practices in the sharing economy: social cohesion vs. gentrification; inclusiveness vs. discrimination; flexible employment vs. exploitation. However, as yet, there is no framework for understanding or assessing these social impacts holistically.<h4>(2) objective</h4>We aim to improve understanding of the social impacts of sharing platforms and develop a systematic framework to assess these impacts.<h4>(3) methods</h4>We conduct a narrative literature review and stakeholder workshop, integrating insights to produce a systematic social impact assessment framework and a practice-oriented tool.<h4>(4) results</h4>We identify four social aspects-trust, empowerment, social justice, and inclusivity-and eighteen indicators that make up the framework. We describe each indicator and its relevance to the sharing economy as well as suggest measurable variables in the form of a practice-oriented tool.<h4>(5) conclusions</h4>The framework and tool are the first holistic method for assessing social impact in the sharing economy, which may inform researchers, sharing platforms, regulators, investors, and citizens to mitigate adverse social impacts while enhancing the overall net social value of the sharing economy.
url https://doi.org/10.1371/journal.pone.0240373
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