Can Cognitive Capital Sustain Customer Satisfaction? The Mediating Effects of Employee Self-Efficacy

Can Cognitive Capital Sustain Customer Satisfaction? The Mediating Effects of Employee Self-Efficacy

Despite the important role of cognitive capital as a facet of social capital, there is little empirical work examining the causal effect of cognitive capital dimensions on sustaining customer satisfaction. Thus, there is a need to investigate the relationship between these constructs via employee se...

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Bibliographic Details
Main Authors: Mansour Abdullah Alyahya, Elsayed Mohamed, Raphaël Akamavi, Ibrahim A. Elshaer, Alaa M. S. Azzaz
Format: Article
Language:English
Published: MDPI AG 2020-12-01
Series:Journal of Open Innovation: Technology, Market and Complexity
Subjects:
cognitive capital
employee self-efficacy
shared goals
shared norms
shared values
sustained customer satisfaction
Online Access:https://www.mdpi.com/2199-8531/6/4/191

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