Measurement of Customer Perceptions of Logistics Service Quality

Measurement of Customer Perceptions of Logistics Service Quality

Currently, logistics service providers experience a high increase in activity. It makes logistics service providers compete with each other in service quality. To be able to compete, logistics service providers need to measure customer perceptions on logistics service satisfaction. The results of me...

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Bibliographic Details
Main Authors: Babatunde Enitan Ogunnowo, Salami Suberu Sule
Format: Article
Language:English
Published: Jurusan Teknik Industri, Fakultas Teknik Universitas Muhammadiyah Malang 2021-02-01
Series:Jurnal Teknik Industri
Online Access:https://ejournal.umm.ac.id/index.php/industri/article/view/15798

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