Information systems performance evaluation, introducing a two-level technique: Case study call centers
With the emergence of Information and Communication technologies, and the relatively cheap cost of calls (voice and data), the use of call centers to provide new services to citizens has grown extensively. Evolution in call centers technologies, systems and infrastructures allowed the transformation...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2015-03-01
|
| Series: | Egyptian Informatics Journal |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S1110866514000383 |