GAP ANALYSIS OF TRAVELOKA.COM: HOTEL CONSUMERS’ EXPECTATIONS AND PERCEPTIONS OF THE WEBSITE

GAP ANALYSIS OF TRAVELOKA.COM: HOTEL CONSUMERS’ EXPECTATIONS AND PERCEPTIONS OF THE WEBSITE

Traveloka.com is one of the famous online travel agents to make hotel reservation in Indonesia. Consumers making online hotel reservation can sometimes find that the performance of the website does not meet their needs. This study is to analyze the gap between hotel consumer expectations and percept...

Full description

Bibliographic Details
Main Authors: Fransisca Andreani, Gabriella Winata, Eunike Halim
Format: Article
Language:English
Published: Petra Christian University 2018-03-01
Series:Jurnal Manajemen dan Wirausaha
Subjects:
Expectations
perceptions
gap
website¸ traveloka.com.
Online Access:http://puslit2.petra.ac.id/ejournal/index.php/man/article/view/20616
id doaj-a0296f0e1af44e4d9f9a30e43b442508
record_format Article
spelling doaj-a0296f0e1af44e4d9f9a30e43b4425082020-11-24T22:57:22ZengPetra Christian UniversityJurnal Manajemen dan Wirausaha1411-14382018-03-012013137GAP ANALYSIS OF TRAVELOKA.COM: HOTEL CONSUMERS’ EXPECTATIONS AND PERCEPTIONS OF THE WEBSITEFransisca Andreani0Gabriella Winata1Eunike Halim2 Traveloka.com is one of the famous online travel agents to make hotel reservation in Indonesia. Consumers making online hotel reservation can sometimes find that the performance of the website does not meet their needs. This study is to analyze the gap between hotel consumer expectations and perceptions on the website dimensions of traveloka.com. It is a quantitative method with 150 respondents who made hotel re­ser­vations through traveloka.com. The analysis techniques used are mean test and paired t-test. The results show that there are significant gaps between consumer expectations and perceptions on the website dimensions of traveloka.com. The biggest gap is on the images displayed which are in accordance with the real conditions.http://puslit2.petra.ac.id/ejournal/index.php/man/article/view/20616Expectationsperceptionsgapwebsite¸ traveloka.com.
collection DOAJ
language English
format Article
sources DOAJ
author Fransisca Andreani
Gabriella Winata
Eunike Halim
spellingShingle Fransisca Andreani
Gabriella Winata
Eunike Halim
GAP ANALYSIS OF TRAVELOKA.COM: HOTEL CONSUMERS’ EXPECTATIONS AND PERCEPTIONS OF THE WEBSITE
Jurnal Manajemen dan Wirausaha
Expectations
perceptions
gap
website¸ traveloka.com.
author_facet Fransisca Andreani
Gabriella Winata
Eunike Halim
author_sort Fransisca Andreani
title GAP ANALYSIS OF TRAVELOKA.COM: HOTEL CONSUMERS’ EXPECTATIONS AND PERCEPTIONS OF THE WEBSITE
title_short GAP ANALYSIS OF TRAVELOKA.COM: HOTEL CONSUMERS’ EXPECTATIONS AND PERCEPTIONS OF THE WEBSITE
title_full GAP ANALYSIS OF TRAVELOKA.COM: HOTEL CONSUMERS’ EXPECTATIONS AND PERCEPTIONS OF THE WEBSITE
title_fullStr GAP ANALYSIS OF TRAVELOKA.COM: HOTEL CONSUMERS’ EXPECTATIONS AND PERCEPTIONS OF THE WEBSITE
title_full_unstemmed GAP ANALYSIS OF TRAVELOKA.COM: HOTEL CONSUMERS’ EXPECTATIONS AND PERCEPTIONS OF THE WEBSITE
title_sort gap analysis of traveloka.com: hotel consumers’ expectations and perceptions of the website
publisher Petra Christian University
series Jurnal Manajemen dan Wirausaha
issn 1411-1438
publishDate 2018-03-01
description Traveloka.com is one of the famous online travel agents to make hotel reservation in Indonesia. Consumers making online hotel reservation can sometimes find that the performance of the website does not meet their needs. This study is to analyze the gap between hotel consumer expectations and perceptions on the website dimensions of traveloka.com. It is a quantitative method with 150 respondents who made hotel re­ser­vations through traveloka.com. The analysis techniques used are mean test and paired t-test. The results show that there are significant gaps between consumer expectations and perceptions on the website dimensions of traveloka.com. The biggest gap is on the images displayed which are in accordance with the real conditions.
topic Expectations
perceptions
gap
website¸ traveloka.com.
url http://puslit2.petra.ac.id/ejournal/index.php/man/article/view/20616
work_keys_str_mv AT fransiscaandreani gapanalysisoftravelokacomhotelconsumersexpectationsandperceptionsofthewebsite
AT gabriellawinata gapanalysisoftravelokacomhotelconsumersexpectationsandperceptionsofthewebsite
AT eunikehalim gapanalysisoftravelokacomhotelconsumersexpectationsandperceptionsofthewebsite
_version_ 1725651064913395712

Similar Items