FLOW CHART AS A TOOL FOR IMPROVEMENT AND CONTROL IN PUBLIC INSTUONS

FLOW CHART AS A TOOL FOR IMPROVEMENT AND CONTROL IN PUBLIC INSTUONS

Controls are fundamental tools for the quality of the services provided by public and private organizations. The Supervising Permits Management of the City Hall of Santa Maria displays troubles regarding these controls. Thus, this study aims at describing the emission process of notifications sent b...

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Bibliographic Details
Main Authors: Alexandre Brondani Carvalho, Ivonisa Maria Castagna de Abreu, Ivonete Foletto Pedrozo
Format: Article
Language:English
Published: Universidade Federal de Santa Maria 2013-06-01
Series:Revista de Administração da UFSM
Subjects:
Permit
Supervision
Public Management
Customer
Control
Online Access:http://cascavel.ufsm.br/revistas/ojs-2.2.2/index.php/reaufsm/article/download/3790/pdf

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