FLOW CHART AS A TOOL FOR IMPROVEMENT AND CONTROL IN PUBLIC INSTUONS
Controls are fundamental tools for the quality of the services provided by public and private organizations. The Supervising Permits Management of the City Hall of Santa Maria displays troubles regarding these controls. Thus, this study aims at describing the emission process of notifications sent b...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universidade Federal de Santa Maria
2013-06-01
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| Series: | Revista de Administração da UFSM |
| Subjects: | |
| Online Access: | http://cascavel.ufsm.br/revistas/ojs-2.2.2/index.php/reaufsm/article/download/3790/pdf |