Socio-cultural Features and Satisfaction Levels of Reconstructive and Aesthetic Patients Applied to Our Clinic

• Main Author: Elif Sarı
• Format: Article
• Language: English
• Published: Wolters Kluwer Medknow Publications 2016-06-01
• Series: Turkish Journal of Plastic Surgery
• Subjects: Patient satisfaction; patient profile; health service
• Online Access: http://turkjplastsurg.org/sayilar/76/buyuk/76-821.pdf

Objective: The aim of this study was to determine the socio-cultural differences between aesthetic and reconstructive patients admitted to our clinic and evaluate their level of knowledge about plastic surgery and degree of the patients’ satisfaction from our staff and doctors. Material and Methods: A questionnaire was answered by 169 patients admitted to our clinic. The questions were about patients’ demographic features and our department’ s quality. The statistical differences between aesthetic and reconstructive patents and also between three education degrees were analyzed. Results: Our results showed that there was no statistically significant difference among groups. However, it was demonstrated that a significant number of patients were not satisfied by the service quality of the hospital staff. The major factor affecting the clinic preference was recommendation of another patient. On the contrary, many patients choose their doctor accidentally. Conclusion: The members of our staff are not well-educated about working in various departments. In addition, they do not have any professional education about plastic surgery procedures. Sometimes, patients may refuse to undergo surgery because of bad behaviors of the staff. Therefore, determining the patients’ profile and satisfaction could help us train our staff and improve our clinic’s quality.