| Summary: | Objective: The aim of this study was to determine the socio-cultural differences between aesthetic and reconstructive patients admitted
to our clinic and evaluate their level of knowledge about plastic surgery and degree of the patients’ satisfaction from our staff and doctors.
Material and Methods: A questionnaire was answered by 169 patients admitted to our clinic. The questions were about patients’ demographic
features and our department’ s quality. The statistical differences between aesthetic and reconstructive patents and also between
three education degrees were analyzed.
Results: Our results showed that there was no statistically significant difference among groups. However, it was demonstrated that a significant
number of patients were not satisfied by the service quality of the hospital staff. The major factor affecting the clinic preference
was recommendation of another patient. On the contrary, many patients choose their doctor accidentally.
Conclusion: The members of our staff are not well-educated about working in various departments. In addition, they do not have any
professional education about plastic surgery procedures. Sometimes, patients may refuse to undergo surgery because of bad behaviors
of the staff. Therefore, determining the patients’ profile and satisfaction could help us train our staff and improve our clinic’s quality.
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