How to end a telephone interview

• Format: Article
• Language: Russian
• Published: Russian Academy of Sciences, Federal Center of Theoretical and Applied Sociology 2012-12-01
• Series: Социологический журнал
• Online Access: http://jour.fnisc.ru/upload/journals/1/articles/17/submission/proof/17-61-31-1-10-20141023.pdf

This article raises a question of a “correct” ending of a telephone interview. The special attention is paid to the last minute of an interview wherein the interviewer-respondent goodbye takes place. Apparently, the successful interview requires not only the filled up questionnaire and registration form but also the good emotional ground. The emotional component is essential for the respondents as it impacts his/her attitude to the sociological surveys at all. Moreover, it is essential for the interviewer as it has an influence on the quality of work. The article analyses the endings of 34 telephone interviews taken from two telephone surveys. First was carried out in a “traditional” manner, second had an experimental design.