Are Happy Workers More Productive? The Mediating Role of Service-Skill Use

Are Happy Workers More Productive? The Mediating Role of Service-Skill Use

The purpose of this paper is to examine the relationship between happiness at work and cross-selling performance in the banking sector. In addition, the mediating effect of service-skill use is analyzed in the relationship between happiness at work and performance. Confirmatory factor analysis is us...

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Bibliographic Details
Main Authors: Andrés Salas-Vallina, Manoli Pozo-Hidalgo, Pedro R. Gil-Monte
Format: Article
Language:English
Published: Frontiers Media S.A. 2020-03-01
Series:Frontiers in Psychology
Subjects:
happiness at work
service-skill use
performance
affective organizational commitment
job satisfaction
engagement
Online Access:https://www.frontiersin.org/article/10.3389/fpsyg.2020.00456/full

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