From Artificial to Emotional Intelligence: Integrating Five Types of Intelligence to Achieve Organizational Excellence
Decision Support Systems have significance, as today firms turn to big data, machine learning, and artificial intelligence to guide strategy development and improve organizational performance. However, technology is not enough; human intelligence is necessary. This paper introduces Artificial Int...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
International School for Social and Business Studies
2019-12-01
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| Series: | International Journal of Management, Knowledge and Learning |
| Subjects: | |
| Online Access: | https://www.issbs.si/press/ISSN/2232-5697/8_125-144.pdf |
| Summary: | Decision Support Systems have significance, as today firms turn to big data,
machine learning, and artificial intelligence to guide strategy development
and improve organizational performance. However, technology is not enough;
human intelligence is necessary. This paper introduces Artificial Intelligence
to the Emotional Intelligence Model, which blends technology and humanity to support strategic decision-making. Such a model builds on the DataInformation-Knowledge-Wisdom hierarchy and knowledge management to integrate five types of intelligence. The consumer electronics retail giant Best
Buy is used as a case to illustrate the relevance of the model. The presented
framework provides a powerful, mental model to support organizational strategists and business executives. |
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| ISSN: | 2232-5107 2232-5697 |