OFFSHORING CALL CENTERS FOR EMERGING MARKETS: findings from Brazil
Offshoring production and services is changing business models in many industries. Manymanufacturing sectors and more recently service sectors are moving their plants orinstallations abroad, to affiliates or third-party companies in developing countries. Thismovement is also happening in the call ce...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Escola Superior de Propaganda e Marketing - ESPM
2007-07-01
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| Series: | Internext: Revista Eletrônica de Negócios Internacionais |
| Subjects: | |
| Online Access: | http://internext.espm.br/index.php/internext/article/view/29/27 |