Satisfaction of staff of Swiss insurance companies with medical appraisals: a cross sectional study

<p>Abstract</p> <p>Background</p> <p>A high quality of timely delivered medical appraisals is crucial for social and other insurances to judge possible occupational reintegration measures for patients with medical conditions who are in danger to lose their job. However,...

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Main Authors: Gyr Niklaus, Stöhr Susanna, Bollag Yvonne, Imhof Daniel, Eichler Klaus, Auerbach Holger
Format: Article
Language:English
Published: BMC 2011-03-01
Series:BMC Research Notes
Online Access:http://www.biomedcentral.com/1756-0500/4/83
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spelling doaj-9af321d1d1834bdda978a5c05c48a02c2020-11-24T21:47:55ZengBMCBMC Research Notes1756-05002011-03-01418310.1186/1756-0500-4-83Satisfaction of staff of Swiss insurance companies with medical appraisals: a cross sectional studyGyr NiklausStöhr SusannaBollag YvonneImhof DanielEichler KlausAuerbach Holger<p>Abstract</p> <p>Background</p> <p>A high quality of timely delivered medical appraisals is crucial for social and other insurances to judge possible occupational reintegration measures for patients with medical conditions who are in danger to lose their job. However, little is known about the satisfaction of staff of insurance companies with medical appraisals that they have commissioned.</p> <p>Our questionnaire survey prospectively included all medical appraisals arriving at Swiss insurances from FEB to APR 2008. We assessed the satisfaction of the commissioner with medical appraisals performed by medical assessors. In addition, we evaluated the contribution of several factors to overall satisfaction. The unit of sample was the medical appraisal.</p> <p>Findings</p> <p>We analysed 3165 medical appraisals, 2444 (77%) of them from the public disability insurance, 678 (22%) from private accident, liability and loss of income insurances and 43 (1%) from other insurances. Overall satisfaction of staff of insurance companies in Switzerland was high, but satisfaction of the disability insurance with appraisals was generally lower compared to satisfaction of private insurances. The staff of the disability insurance judged time for preparation as too long in 30%. For staff of private insurance companies 20% of appraisals were not "worth its price". Well-grounded and comprehensible conclusions were the single most important factor for high overall satisfaction (OR 10.1; 95%-CI: 1.1-89.3).</p> <p>Conclusions</p> <p>From the viewpoint of staff of insurance companies, a relevant part of medical appraisals arrives too late. Medical assessors have to take the specific needs of insurances into account, to perform more appraisals with sound conclusions in due time.</p> http://www.biomedcentral.com/1756-0500/4/83
collection DOAJ
language English
format Article
sources DOAJ
author Gyr Niklaus
Stöhr Susanna
Bollag Yvonne
Imhof Daniel
Eichler Klaus
Auerbach Holger
spellingShingle Gyr Niklaus
Stöhr Susanna
Bollag Yvonne
Imhof Daniel
Eichler Klaus
Auerbach Holger
Satisfaction of staff of Swiss insurance companies with medical appraisals: a cross sectional study
BMC Research Notes
author_facet Gyr Niklaus
Stöhr Susanna
Bollag Yvonne
Imhof Daniel
Eichler Klaus
Auerbach Holger
author_sort Gyr Niklaus
title Satisfaction of staff of Swiss insurance companies with medical appraisals: a cross sectional study
title_short Satisfaction of staff of Swiss insurance companies with medical appraisals: a cross sectional study
title_full Satisfaction of staff of Swiss insurance companies with medical appraisals: a cross sectional study
title_fullStr Satisfaction of staff of Swiss insurance companies with medical appraisals: a cross sectional study
title_full_unstemmed Satisfaction of staff of Swiss insurance companies with medical appraisals: a cross sectional study
title_sort satisfaction of staff of swiss insurance companies with medical appraisals: a cross sectional study
publisher BMC
series BMC Research Notes
issn 1756-0500
publishDate 2011-03-01
description <p>Abstract</p> <p>Background</p> <p>A high quality of timely delivered medical appraisals is crucial for social and other insurances to judge possible occupational reintegration measures for patients with medical conditions who are in danger to lose their job. However, little is known about the satisfaction of staff of insurance companies with medical appraisals that they have commissioned.</p> <p>Our questionnaire survey prospectively included all medical appraisals arriving at Swiss insurances from FEB to APR 2008. We assessed the satisfaction of the commissioner with medical appraisals performed by medical assessors. In addition, we evaluated the contribution of several factors to overall satisfaction. The unit of sample was the medical appraisal.</p> <p>Findings</p> <p>We analysed 3165 medical appraisals, 2444 (77%) of them from the public disability insurance, 678 (22%) from private accident, liability and loss of income insurances and 43 (1%) from other insurances. Overall satisfaction of staff of insurance companies in Switzerland was high, but satisfaction of the disability insurance with appraisals was generally lower compared to satisfaction of private insurances. The staff of the disability insurance judged time for preparation as too long in 30%. For staff of private insurance companies 20% of appraisals were not "worth its price". Well-grounded and comprehensible conclusions were the single most important factor for high overall satisfaction (OR 10.1; 95%-CI: 1.1-89.3).</p> <p>Conclusions</p> <p>From the viewpoint of staff of insurance companies, a relevant part of medical appraisals arrives too late. Medical assessors have to take the specific needs of insurances into account, to perform more appraisals with sound conclusions in due time.</p>
url http://www.biomedcentral.com/1756-0500/4/83
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