PERCEPTION OF JUSTICE, POST SERVICE RECOVERY SATISFACTION, INTENTION TO REVISIT AND WOM RECOMMENDATIONS OF FOREIGN TOURISTS VISITING BALI

PERCEPTION OF JUSTICE, POST SERVICE RECOVERY SATISFACTION, INTENTION TO REVISIT AND WOM RECOMMENDATIONS OF FOREIGN TOURISTS VISITING BALI

This study aimed to determine the effect of perceptions of distributive, procedural and interactional justice on post-service recovery satisfaction and post-service recovery satisfaction effect on the intention to revisit and WOM recommendations of foreign tourists to Bali. The respondents of this s...

Full description

Bibliographic Details
Main Authors: I Nyoman Sudiarta, Ni Wayan Sri Suprapti, I Putu Gde Sukaatmadja
Format: Article
Language:English
Published: Universitas Udayana 2014-03-01
Series:E-Journal of Tourism
Subjects:
distributive justice, procedural, interactional, service recovery satisfaction, intention to revisit, WOM recommendations, foreign tourists, Bali.
Online Access:http://ojs.unud.ac.id/index.php/eot/article/view/13175

Similar Items

Similar Items