Development of level of service standards for airport check-in facilities

Development of level of service standards for airport check-in facilities

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<p align="left">Neste trabalho é apresentada uma metodologia para o desenvolvimento de padrões de nível de serviço em terminais de passageiros em aeroportos em função da percepção dos usuários. O conceito fundamental desta metodologia é uma técnica para obter valores quantita...

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Bibliographic Details
Main Authors:	Anderson Ribeiro Correia, S. C. Wirasinghe
Format:	Article
Language:	English
Published:	Associação Nacional de Pesquisa e Ensino em Transportes (ANPET) 2009-10-01
Series:	Transportes
Online Access:	http://www.revistatransportes.org.br/index.php/anpet/article/view/99

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