PENGARUH INTERPERSONAL BASED MEDICAL SERVICE ENCOUNTERS TERHADAP SERVICE QUALITY , PATIENT SATISFACTION AND PATIENT TRUST

PENGARUH INTERPERSONAL BASED MEDICAL SERVICE ENCOUNTERS TERHADAP SERVICE QUALITY , PATIENT SATISFACTION AND PATIENT TRUST

This study aimed to examine the effect of Interpersonal Based Medical Service Encounters on Service Quality, Patient Satisfaction and Patient Trust. This study used a non-probability sampling with purposive sampling technique in which 200 respondents experienced patients in the ARF beauty care clini...

Full description

Bibliographic Details
Main Author:	Aprillia Rio Fathia
Format:	Article
Language:	Indonesian
Published:	Universitas Trisakti 2016-08-01
Series:	Jurnal Manajemen dan Pemasaran Jasa
Online Access:	http://www.trijurnal.lemlit.trisakti.ac.id/index.php/jasa/article/view/518

Similar Items

Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters
by: Chang Ching-Sheng, et al.
Published: (2013-01-01)

The Effect of Electronic Service Quality on Trust, Satisfaction and Loyalty in Electronic Service Encounters
by: Shi-Shan Wei, et al.
Published: (2007)

Quality of medical service, patient satisfaction and loyalty with a focus on interpersonal-based medical service encounters and treatment effectiveness: a cross-sectional multicenter study of complementary and alternative medicine (CAM) hospitals
by: Chang Eun Kim, et al.
Published: (2017-03-01)

The Impacts on Service Encounters to Service Quality and Customer Satisfaction
by: Chen-Min Lu, et al.
Published: (2011)

The influences of interpersonal-based service encounters and technology-based-service encounters on relationship benefits
by: Ching-Yu Chien, et al.
Published: (2004)

Involvement of Product and Consumer Satisfaction in Medical Service Encounter: An Example of obstetric Patient
by: 陸運嫻
Published: (2004)

Pengaruh Website Design Quality, Service Quality, Trust dan Satisfaction Terhadap Repurchase Intention (Studi Kasus: tokopedia.com)
by: Innocentius Bernarto, et al.
Published: (2019-05-01)

The influences of patient's satisfaction with medical service delivery, assessment of medical service, and trust in health delivery system on patient's life satisfaction in China
by: Tang Liyang
Published: (2012-09-01)

The influences of patient's trust in medical service and attitude towards health policy on patient's overall satisfaction with medical service and sub satisfaction in China
by: Tang Liyang
Published: (2011-06-01)

The Influence on Patients’ Recommendation Intention by Outpatient Service Quality,Satisfaction and Trust
by: CHIANG,YI-HUA, et al.
Published: (2017)

PENGARUH SERVICE ENCOUNTER DAN EXPERIENTAL VALUE TERHADAP CUSTOMER SATISFACTION (STUDI KASUS MATAHARI DEPARTMENT STORE MATOS MALANG)
by: Nuri purwanto
Published: (2018-04-01)

The Influence of Service Quality on Patient Satisfaction and Trust in Puskesmas Paccerakang of Makassar City
by: Rafiqah Mudjid, et al.
Published: (2018-07-01)

Customer-to-Customer Encounter in Service Consumption: Interpersonal-Attraction Perspective
by: Chun-Ming Yang, et al.
Published: (2007)

The Research of Pingtung Patients in Medical Service Quality and Patient Satisfaction
by: LIN, YA-LING, et al.
Published: (2017)

The Relationships among Service Quality, Trust and Perceived Customer Value: The Cosmetic Service Encounters in Department Store
by: Yi-Shuen Lin, et al.
Published: (2012)

DAMPAK SERVICE ENCOUNTER QUALITY TERHADAP SERVICE VALUE EVALUATION: STUDI PADA HIGHER EDUCATION SERVICE
by: Fatik Rahayu
Published: (2017-05-01)

Determinants of customer satisfaction with service encounter
by: Ariana Nefat, et al.
Published: (2008-12-01)

Service Encounter Elements and Customer Satisfaction
by: Chih-Chien Chou, et al.
Published: (2005)

Description Of The Level Of Patient Satisfaction With Outpatient Registration Counter Services At Puskesmas In East Java
by: Yesica Aprillia Putri Adian
Published: (2020-10-01)

Exploring Employees' Design of Interpersonal Service Encounter in a Chinese Setting
by: Yalin Sced, et al.
Published: (2014)

Paranoia and the role of contingency in the experience of trust and perceived empathy in interpersonal encounters
by: Elenbaas, M.
Published: (2013)

Structural Equation Modeling of Associations Between Quality of Services and Satisfaction, Loyalty, and Trust of Patients Referring to Health and Medical Centers
by: hamid khodadad hoseyni, et al.
Published: (2019-10-01)

ANALISIS PENGARUH BRAND IMAGE ,SERVICE QUALITY DAN PRICE TERHADAP CUSTOMER SATISFACTION
by: Juliana Juliana
Published: (2019-09-01)

The Effect of Trust and Service Quality Toward Patient Satisfaction with Customer Value as Intervening Variable
by: Netty Laura
Published: (2016-09-01)

Influence of Medical Service Quality on Patients'Satisfaction and Revisit Intention
by: Hui-Chieh Liu, et al.
Published: (2017)

The Effects Of Interpersonal Reaction On The Interpersonal Relationship, Interpersonal Trust, Interpersonal Conflict and Cooperation Satisfaction
by: Yi-Hsien Wang, et al.
Published: (2004)

Analyzing effects of service encounter quality on customer satisfaction in banking industry
by: Hossein Gazor, et al.
Published: (2012-04-01)

The Study of Service Encounter Quality on Customer Satisfaction and Loyalty in Insurance Industry
by: Chai-lun Tu, et al.
Published: (2009)

PENGARUH PERCEIVED SERVICE QUALITY TERHADAP UNIBRAND PERFORMANCE MELALUI SATISFACTION PADA UNIVERSITAS SWASTA
by: Mega Arti Utami
Published: (2016-08-01)

Pengaruh Service Quality terhadap Customer Satisfaction Pada PT. Bank Jateng KCP Cepu
by: Zariahwati Ajining Pambudi
Published: (2018-01-01)

Moderating Effect of Perception on Waiting Time between Service Encounter and Quality of Medical Service
by: Yi-Ting Lan, et al.
Published: (2011)

The Effect of Tactile Contact on Salesperson’s Service Quality: The Moderating Effect of Trust and Interpersonal Relationship
by: Chin-Chih Huang, et al.
Published: (2009)

Investigating the Relationship between Medical Service Quality and Dental Patients’ Medical Satisfaction
by: CHANG, YU-MI, et al.
Published: (2019)

PENGARUH E-SERVICE QUALITY DAN E-RECOVERY SERVICE QUALITY TERHADAP E-CUSTOMER SATISFACTION DAN E-CUSTOMER LOYALTY
by: Suci Rizka Khairuna Tambusai, Suharyono Suharyono, Edriana Pangestuti
Published: (2019-06-01)

An analysis of communication in service encounter--A study on medical service
by: Wu, Men-Fen, et al.
Published: (1997)

Relationship among Patients Perception toward Service Encounters Emotional Expression, Rapport and Satisfaction
by: Hyunseung Chung, et al.
Published: (2017-03-01)

The influence of the provision of medical service quality in gastroendoscopy on patients’ satisfaction and loyalty
by: Ching-Chang Lee, et al.
Published: (2013)

The influence of the provision of medical service quality in Radiology on patients’ satisfaction and loyalty
by: Min-Tsung Wang, et al.
Published: (2012)

Communal or Exchange：Impacts of Desired Transaction Type on Interpersonal Liking, Interaction Quality, and Interaction Dynamics in Service Encounters
by: Hu,Yu-Wei, et al.
Published: (2009)

The Influence The Influence Of Quality Of Home Care Service To Satisfaction And Patient Trust In Districs Panakkukang, City Of Makassar
by: Irma Kusuma Azis, et al.
Published: (2018-07-01)

Cannot write session to /tmp/vufind_sessions/sess_qo8p42c0i7m5aoo3qbn47enngg