COMMUNICATION IN THE HEALTHCARE RELATIONSHIP: SOME ASPECTS OF PATIENTS’ PERSPECTIVES IN THE CONTEXT OF PERCEIVED QUALITY OF CARE IN THE VERONA UNIVERSITY HOSPITAL IN 2013
INTRODUCTION: Medical practice should be carried out in a sensible and respectful manner. This study aimed to assess the levels of patient satisfaction regarding the right to be informed, listened to and involved in care decisions, with the intention of contributing to the implementation of a bet...
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| Format: | Article |
| Language: | English |
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Associazione Italiana Giovani Medici
2015-04-01
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| Series: | Euromediterranean Biomedical Journal |
| Online Access: | http://www.embj.org/images/ISSUE_2015/Mecchi_11.pdf |
| Summary: | INTRODUCTION: Medical practice should be carried out in a sensible and respectful
manner. This study aimed to assess the levels of patient satisfaction regarding the
right to be informed, listened to and involved in care decisions, with the intention of
contributing to the implementation of a better quality of care..
METHOD: Between October 7th and November 3rd 2013, anonymous questionnaires
were distributed to hospitalized patients.
RESULTS: 46.14% stated they had felt involved in decisions about their treatment,
and 82.94% reported that they had been directly informed about their health or treatment
to an appropriate extent. 85.13% of patients had felt they were being treated
with respect and dignity at all times.
DISCUSSION: Quality of communication between physicians and patients positively
influences outcomes. Measuring the perceived quality of care, in AOUI Verona, triggered
an increasing awareness of these issues, a drive for improvement, productive
involvement in the project and the active participation of service users. |
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| ISSN: | 2279-7165 2279-7165 |