Influence of the Contact Center Systems Development on Key Performance Indicators
The role played by information and communication technologies in human life is growing by the year. During the current pandemic, communication systems have become an essential part of operations of many industries around the world. This has also brought a dynamic development of solutions implemented...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
IEEE
2021-01-01
|
| Series: | IEEE Access |
| Subjects: | |
| Online Access: | https://ieeexplore.ieee.org/document/9381200/ |