Value Co-Creation between Public Service Organizations and the Private Sector: An Organizational Capabilities Perspective

Theoretically based on public service logic (PSL), this paper explores the barriers and capabilities surrounding public sector value co-creation with private sector organizations in the context of digital transformation. Specifically, value co-creation efforts at a large public transport and rail in...

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Main Authors:	Jonathan Rösler, Tobias Söll, Louise Hancock, Thomas Friedli
Format:	Article
Language:	English
Published:	MDPI AG 2021-05-01
Series:	Administrative Sciences
Subjects:	value co-creation barriers organizational capabilities digital transformation service innovation public sector innovation
Online Access:	https://www.mdpi.com/2076-3387/11/2/55

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spelling	doaj-95a8ebfc73e34102bbd29434dbcc55b82021-06-01T01:09:47ZengMDPI AGAdministrative Sciences2076-33872021-05-0111555510.3390/admsci11020055Value Co-Creation between Public Service Organizations and the Private Sector: An Organizational Capabilities PerspectiveJonathan Rösler0Tobias Söll1Louise Hancock2Thomas Friedli3Institute of Technology Management, University of St. Gallen, 9000 St. Gallen, SwitzerlandInstitute of Technology Management, University of St. Gallen, 9000 St. Gallen, SwitzerlandInstitute of Technology Management, University of St. Gallen, 9000 St. Gallen, SwitzerlandInstitute of Technology Management, University of St. Gallen, 9000 St. Gallen, SwitzerlandTheoretically based on public service logic (PSL), this paper explores the barriers and capabilities surrounding public sector value co-creation with private sector organizations in the context of digital transformation. Specifically, value co-creation efforts at a large public transport and rail infrastructure provider are examined from multiple perspectives using an exploratory case study approach. Based on qualitative interview data, six barriers that hinder value co-creation in public service ecosystems and five corresponding organizational capabilities required to overcome them are identified. The study contributes to the field of public management research by shedding light on the concept of value co-creation in public-private sector digitalization collaborations.https://www.mdpi.com/2076-3387/11/2/55value co-creationbarriersorganizational capabilitiesdigital transformationservice innovationpublic sector innovation
collection	DOAJ
language	English
format	Article
sources	DOAJ
author	Jonathan Rösler Tobias Söll Louise Hancock Thomas Friedli
spellingShingle	Jonathan Rösler Tobias Söll Louise Hancock Thomas Friedli Value Co-Creation between Public Service Organizations and the Private Sector: An Organizational Capabilities Perspective Administrative Sciences value co-creation barriers organizational capabilities digital transformation service innovation public sector innovation
author_facet	Jonathan Rösler Tobias Söll Louise Hancock Thomas Friedli
author_sort	Jonathan Rösler
title	Value Co-Creation between Public Service Organizations and the Private Sector: An Organizational Capabilities Perspective
title_short	Value Co-Creation between Public Service Organizations and the Private Sector: An Organizational Capabilities Perspective
title_full	Value Co-Creation between Public Service Organizations and the Private Sector: An Organizational Capabilities Perspective
title_fullStr	Value Co-Creation between Public Service Organizations and the Private Sector: An Organizational Capabilities Perspective
title_full_unstemmed	Value Co-Creation between Public Service Organizations and the Private Sector: An Organizational Capabilities Perspective
title_sort	value co-creation between public service organizations and the private sector: an organizational capabilities perspective
publisher	MDPI AG
series	Administrative Sciences
issn	2076-3387
publishDate	2021-05-01
description	Theoretically based on public service logic (PSL), this paper explores the barriers and capabilities surrounding public sector value co-creation with private sector organizations in the context of digital transformation. Specifically, value co-creation efforts at a large public transport and rail infrastructure provider are examined from multiple perspectives using an exploratory case study approach. Based on qualitative interview data, six barriers that hinder value co-creation in public service ecosystems and five corresponding organizational capabilities required to overcome them are identified. The study contributes to the field of public management research by shedding light on the concept of value co-creation in public-private sector digitalization collaborations.
topic	value co-creation barriers organizational capabilities digital transformation service innovation public sector innovation
url	https://www.mdpi.com/2076-3387/11/2/55
work_keys_str_mv	AT jonathanrosler valuecocreationbetweenpublicserviceorganizationsandtheprivatesectoranorganizationalcapabilitiesperspective AT tobiassoll valuecocreationbetweenpublicserviceorganizationsandtheprivatesectoranorganizationalcapabilitiesperspective AT louisehancock valuecocreationbetweenpublicserviceorganizationsandtheprivatesectoranorganizationalcapabilitiesperspective AT thomasfriedli valuecocreationbetweenpublicserviceorganizationsandtheprivatesectoranorganizationalcapabilitiesperspective
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Value Co-Creation between Public Service Organizations and the Private Sector: An Organizational Capabilities Perspective

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