V organizácii zameranej na kvalitu zákazníkom všetko začíná aj končí

V organizácii zameranej na kvalitu zákazníkom všetko začíná aj končí

The paper deals with the importance and the role of a customer in the relation to business subject. It points to the communication problems with unsatisfied customer and the solution of potential disagreement with him. The contribution of the paper is to emphasize the meaning of monitoring of unsati...

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Bibliographic Details
Main Authors: Jana Udrziková, Jarmila Šalgovičová
Format: Article
Language:ces
Published: Faculty of Business and Management 2013-11-01
Series:Trendy Ekonomiky a Managementu
Subjects:
Customer
Organization
Discontent
Complaint
Online Access:https://trends.fbm.vutbr.cz/index.php/trends/article/view/181
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spelling doaj-958e4fee9f374feba957e43c3ed91acd2020-11-24T21:37:09ZcesFaculty of Business and ManagementTrendy Ekonomiky a Managementu1802-85272336-65082013-11-01235661177V organizácii zameranej na kvalitu zákazníkom všetko začíná aj končíJana UdrzikováJarmila ŠalgovičováThe paper deals with the importance and the role of a customer in the relation to business subject. It points to the communication problems with unsatisfied customer and the solution of potential disagreement with him. The contribution of the paper is to emphasize the meaning of monitoring of unsatisfied customers, but also giving the suggestions connected with system approach to organization and management of complaints in organization.https://trends.fbm.vutbr.cz/index.php/trends/article/view/181CustomerOrganizationDiscontentComplaint
collection DOAJ
language ces
format Article
sources DOAJ
author Jana Udrziková
Jarmila Šalgovičová
spellingShingle Jana Udrziková
Jarmila Šalgovičová
V organizácii zameranej na kvalitu zákazníkom všetko začíná aj končí
Trendy Ekonomiky a Managementu
Customer
Organization
Discontent
Complaint
author_facet Jana Udrziková
Jarmila Šalgovičová
author_sort Jana Udrziková
title V organizácii zameranej na kvalitu zákazníkom všetko začíná aj končí
title_short V organizácii zameranej na kvalitu zákazníkom všetko začíná aj končí
title_full V organizácii zameranej na kvalitu zákazníkom všetko začíná aj končí
title_fullStr V organizácii zameranej na kvalitu zákazníkom všetko začíná aj končí
title_full_unstemmed V organizácii zameranej na kvalitu zákazníkom všetko začíná aj končí
title_sort v organizácii zameranej na kvalitu zákazníkom všetko začíná aj končí
publisher Faculty of Business and Management
series Trendy Ekonomiky a Managementu
issn 1802-8527
2336-6508
publishDate 2013-11-01
description The paper deals with the importance and the role of a customer in the relation to business subject. It points to the communication problems with unsatisfied customer and the solution of potential disagreement with him. The contribution of the paper is to emphasize the meaning of monitoring of unsatisfied customers, but also giving the suggestions connected with system approach to organization and management of complaints in organization.
topic Customer
Organization
Discontent
Complaint
url https://trends.fbm.vutbr.cz/index.php/trends/article/view/181
work_keys_str_mv AT janaudrzikova vorganizaciizameranejnakvalituzakaznikomvsetkozacinaajkonci
AT jarmilasalgovicova vorganizaciizameranejnakvalituzakaznikomvsetkozacinaajkonci
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