DIAGNÓSTICO DOS FORNECEDORES DE MATÉRIA-PRIMA DA CONQUISTA MONTANHISMO: A IMPORTÂNCIA DA GESTÃO DA QUALIDADE PARA O DESENVOLVIMENTO DA ORGANIZAÇÃO [doi: 10.5329/RECADM.20050402003]

• Main Author: Sandro Antonio Malinowski
• Format: Article
• Language: English
• Published: Instituto Brasileiro de Estudos e Pesquisas Sociais 2005-11-01
• Series: Revista Eletrônica de Ciência Administrativa
• Online Access: http://www.periodicosibepes.org.br/index.php/recadm/article/view/385

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mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} --> <!--[endif] --><!--[if gte mso 9]><xml> <o:shapedefaults v:ext="edit" spidmax="1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext="edit"> <o:idmap v:ext="edit" data="1" /> </o:shapelayout></xml><![endif]--> <p class="MsoBodyText"><span>Resumo</span></p> <p class="MsoBodyText"><span style="font-weight: normal;">Este trabalho pretende propor um procedimento operacional objetivo para avaliar e qualificar os fornecedores de mat&eacute;ria-prima e insumos da Conquista Equipamentos para Montanhismo, segundo os crit&eacute;rios de avalia&ccedil;&atilde;o da Norma ISO 9001:2000 item 7.4.1 &ndash; que trata do processo de aquisi&ccedil;&atilde;o. Os fornecedores de mat&eacute;ria-prima e insumos s&atilde;o avaliados segundo os seguintes crit&eacute;rios: entrega de pedidos, atendimento, qualidade dos produtos ou servi&ccedil;os apresentados e pelo interesse na resolu&ccedil;&atilde;o de problemas decorrentes do fornecimento. Nesse sentido, realizamos entre outubro e dezembro de 2003 uma pesquisa com cento e sete empresas que fornecem mat&eacute;ria-prima para a Conquista Montanhismo. Com a pesquisa pretendemos obter indicadores de desempenho que permitam &agrave; Conquista Montanhismo conhecer melhor seus fornecedores e conseq&uuml;entemente melhorar a qualidade de seus produtos.</span></p> <p class="MsoBodyText"><span style="font-weight: normal;">&nbsp;</span></p> <p class="MsoBodyText"><span style="font-weight: normal;">Palavras-chave: organiza&ccedil;&atilde;o, qualidade, fornecedores, clientes.</span></p> <p class="MsoBodyText"><span style="font-weight: normal;">&nbsp;</span></p> <p class="MsoBodyText"><span lang="EN-US">Abstract</span></p> <p class="MsoNormal" style="text-align: justify;"><span style="font-family: " lang="EN-US">This work intends to consider an objective operational procedure to evaluate and to characterize the raw material suppliers and insumos of the Conquest Equipment, according to criteria of evaluation of Norm ISO 9001:2000 item 7.4.1 - that it deals with the acquisition process. The raw material suppliers and insumos are evaluated according to following criteria: delivery of order, attendance, presented product quality or services and interest in the resolution of decurrent problems of the supply. In this direction, we carry through between October and December of 2003 a research with one hundred and seven companies who supply raw material the Montanhismo Conquest. With the research we intend to get performance pointers that allow the Montanhismo Conquest to know its suppliers better and consequently to improve the quality of its products.</span></p> <p class="MsoNormal" style="text-align: justify;"><span style="font-family: " lang="EN-US">&nbsp;</span></p> <p class="MsoNormal" style="text-align: justify;"><span style="font-family: " lang="EN-US">Key Words:<strong> </strong></span><span style="font-family: " lang="EN-US">organization, quality, suppliers, customers.</span></p>