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mso-ascii-font-family:Arial; mso-hansi-font-family:Arial; font-weight:bold; mso-bidi-font-weight:normal;} .MsoChpDefault {mso-style-type:export-only; mso-default-props:yes; font-size:10.0pt; mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt;} @page Section1 {size:612.0pt 792.0pt; margin:70.85pt 3.0cm 70.85pt 3.0cm; mso-header-margin:36.0pt; mso-footer-margin:36.0pt; mso-paper-source:0;} div.Section1 {page:Section1;} --> <!--[if gte mso 10]> <mce:style><! /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Tabela normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} --> <!--[endif] --><!--[if gte mso 9]><xml> <o:shapedefaults v:ext="edit" spidmax="1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext="edit"> <o:idmap v:ext="edit" data="1" /> </o:shapelayout></xml><![endif]--> <p class="MsoBodyText"><span>Resumo</span></p> <p class="MsoBodyText"><span style="font-weight: normal;">Este trabalho pretende propor um procedimento operacional objetivo para avaliar e qualificar os fornecedores de matéria-prima e insumos da Conquista Equipamentos para Montanhismo, segundo os critérios de avaliação da Norma ISO 9001:2000 item 7.4.1 – que trata do processo de aquisição. Os fornecedores de matéria-prima e insumos são avaliados segundo os seguintes critérios: entrega de pedidos, atendimento, qualidade dos produtos ou serviços apresentados e pelo interesse na resolução de problemas decorrentes do fornecimento. Nesse sentido, realizamos entre outubro e dezembro de 2003 uma pesquisa com cento e sete empresas que fornecem matéria-prima para a Conquista Montanhismo. Com a pesquisa pretendemos obter indicadores de desempenho que permitam à Conquista Montanhismo conhecer melhor seus fornecedores e conseqüentemente melhorar a qualidade de seus produtos.</span></p> <p class="MsoBodyText"><span style="font-weight: normal;"> </span></p> <p class="MsoBodyText"><span style="font-weight: normal;">Palavras-chave: organização, qualidade, fornecedores, clientes.</span></p> <p class="MsoBodyText"><span style="font-weight: normal;"> </span></p> <p class="MsoBodyText"><span lang="EN-US">Abstract</span></p> <p class="MsoNormal" style="text-align: justify;"><span style="font-family: " lang="EN-US">This work intends to consider an objective operational procedure to evaluate and to characterize the raw material suppliers and insumos of the Conquest Equipment, according to criteria of evaluation of Norm ISO 9001:2000 item 7.4.1 - that it deals with the acquisition process. The raw material suppliers and insumos are evaluated according to following criteria: delivery of order, attendance, presented product quality or services and interest in the resolution of decurrent problems of the supply. In this direction, we carry through between October and December of 2003 a research with one hundred and seven companies who supply raw material the Montanhismo Conquest. With the research we intend to get performance pointers that allow the Montanhismo Conquest to know its suppliers better and consequently to improve the quality of its products.</span></p> <p class="MsoNormal" style="text-align: justify;"><span style="font-family: " lang="EN-US"> </span></p> <p class="MsoNormal" style="text-align: justify;"><span style="font-family: " lang="EN-US">Key Words:<strong> </strong></span><span style="font-family: " lang="EN-US">organization, quality, suppliers, customers.</span></p>
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