Customers’ satisfaction about prehospital emergency medical services in Lorestan, Iran
Introduction: Patient’s satisfaction with health care in ambulance services is an important quality indicator and a helpful tool for managers of prehospital emergency services. This study aimed to measure patient satisfaction with health provided by prehospital emergency medical services (EMS) in...
| Main Authors: | , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Electronic Physician
2017-03-01
|
| Series: | Electronic Physician |
| Subjects: | |
| Online Access: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5407230/ |
| Summary: | Introduction: Patient’s satisfaction with health care in ambulance services is an important quality indicator and a
helpful tool for managers of prehospital emergency services. This study aimed to measure patient satisfaction
with health provided by prehospital emergency medical services (EMS) in Lorestan, Iran.
Methods: This cross-sectional study was conducted on patients (n=450) transferred by EMS to hospitals of
Lorestan University of Medical Sciences in a two-year period (2013–2014). Data collection was performed by
patient questionnaire, which is a standard LKFR tool. Validity and reliability of the instrument was confirmed by
scientific method. Collected data were analyzed by SPSS Version 19. Descriptive and inferential statistics such as
Chi-square, paired-samples t-test, independent-samples t-test, ANOVA, Pearson’s product-moment correlation
coefficient, and Fisher’s exact test were used.
Results: One hundred ninety-two (42.8%) and 257 (57.2%) patients were female and male, respectively (mean:
41 years, r: 37–83). Patient satisfaction of the dispatcher was good, and satisfaction level in regards to the
technicians’ performance, physical situation, and facilities inside the ambulance was moderate. The Wilcoxon
test did not show any significant difference between pain severity before and after arriving EMS in the cardiac
and respiratory patients (p=0.691), but severity of pain in orthopedic patients after arriving EMS was decreased
(p=0.001). Cardiac and respiratory patients had low satisfaction of EMS, and the Chi-square test was significant
(p=0.001). Orthopedic patients had the most satisfaction of EMS.
Conclusion: Generally, patients’ satisfaction of EMS was low. Satisfaction with pain relief in orthopedic patients
was better than pain relief in cardiac and respiratory patients. It is recommended to take necessary actions to
improve the level of patient satisfaction of EMS |
|---|---|
| ISSN: | 2008-5842 2008-5842 |