Improving communication between citizens and authorities in the process of providing municipal services in urban and rural areas

The article analyzes the level of satisfaction with the provision of state and municipal services in Sverdlovsk region. Based on the results of a sociological study, the preferences of the population in the way of providing services and receiving information, as well as the level of satisfaction wit...

Full description

Bibliographic Details
Main Authors:	Chevtaeva Natalya, Kachanova Elena, Ruchkin Aleksey, Kukhar Viktor
Format:	Article
Language:	English
Published:	EDP Sciences 2021-01-01
Series:	E3S Web of Conferences
Online Access:	https://www.e3s-conferences.org/articles/e3sconf/pdf/2021/30/e3sconf_farba2021_10026.pdf

id	doaj-92eee4511d6548bf8da9544eca3cf502
record_format	Article
spelling	doaj-92eee4511d6548bf8da9544eca3cf5022021-05-28T12:41:34ZengEDP SciencesE3S Web of Conferences2267-12422021-01-012541002610.1051/e3sconf/202125410026e3sconf_farba2021_10026Improving communication between citizens and authorities in the process of providing municipal services in urban and rural areasChevtaeva Natalya0Kachanova Elena1Ruchkin Aleksey2Kukhar Viktor3Russian Presidential Academy of National Economy and Public AdministrationRussian Presidential Academy of National Economy and Public AdministrationUral State Agrarian UniversityUral State Agrarian UniversityThe article analyzes the level of satisfaction with the provision of state and municipal services in Sverdlovsk region. Based on the results of a sociological study, the preferences of the population in the way of providing services and receiving information, as well as the level of satisfaction with the quality of services provided, are considered. The problem of high-quality provision of state and municipal services by employees of multi-functional centers is considered. Special attention is paid to the areas of improving the process of providing services to the population and improving the level of service.https://www.e3s-conferences.org/articles/e3sconf/pdf/2021/30/e3sconf_farba2021_10026.pdf
collection	DOAJ
language	English
format	Article
sources	DOAJ
author	Chevtaeva Natalya Kachanova Elena Ruchkin Aleksey Kukhar Viktor
spellingShingle	Chevtaeva Natalya Kachanova Elena Ruchkin Aleksey Kukhar Viktor Improving communication between citizens and authorities in the process of providing municipal services in urban and rural areas E3S Web of Conferences
author_facet	Chevtaeva Natalya Kachanova Elena Ruchkin Aleksey Kukhar Viktor
author_sort	Chevtaeva Natalya
title	Improving communication between citizens and authorities in the process of providing municipal services in urban and rural areas
title_short	Improving communication between citizens and authorities in the process of providing municipal services in urban and rural areas
title_full	Improving communication between citizens and authorities in the process of providing municipal services in urban and rural areas
title_fullStr	Improving communication between citizens and authorities in the process of providing municipal services in urban and rural areas
title_full_unstemmed	Improving communication between citizens and authorities in the process of providing municipal services in urban and rural areas
title_sort	improving communication between citizens and authorities in the process of providing municipal services in urban and rural areas
publisher	EDP Sciences
series	E3S Web of Conferences
issn	2267-1242
publishDate	2021-01-01
description	The article analyzes the level of satisfaction with the provision of state and municipal services in Sverdlovsk region. Based on the results of a sociological study, the preferences of the population in the way of providing services and receiving information, as well as the level of satisfaction with the quality of services provided, are considered. The problem of high-quality provision of state and municipal services by employees of multi-functional centers is considered. Special attention is paid to the areas of improving the process of providing services to the population and improving the level of service.
url	https://www.e3s-conferences.org/articles/e3sconf/pdf/2021/30/e3sconf_farba2021_10026.pdf
work_keys_str_mv	AT chevtaevanatalya improvingcommunicationbetweencitizensandauthoritiesintheprocessofprovidingmunicipalservicesinurbanandruralareas AT kachanovaelena improvingcommunicationbetweencitizensandauthoritiesintheprocessofprovidingmunicipalservicesinurbanandruralareas AT ruchkinaleksey improvingcommunicationbetweencitizensandauthoritiesintheprocessofprovidingmunicipalservicesinurbanandruralareas AT kukharviktor improvingcommunicationbetweencitizensandauthoritiesintheprocessofprovidingmunicipalservicesinurbanandruralareas
_version_	1721424021999845376

Improving communication between citizens and authorities in the process of providing municipal services in urban and rural areas

Similar Items