SERVICE INNOVATION AND ITS IMPACT: WHAT DO WE KNOW ABOUT?

SERVICE INNOVATION AND ITS IMPACT: WHAT DO WE KNOW ABOUT?

Despite the growing body of literature concentrating on service innovation, empirical research focusing on measuring its impact, mainly at firm-level, remains scarce. Adopting the perspective that the ability to monitor the service innovation process and to assess its impact is a pre-condition to p...

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Bibliographic Details
Main Authors: Durst, Susanne, Mention, Anne-Laure, Poutanen, Petro
Format: Article
Language:English
Published: Elsevier 2015-05-01
Series:Investigaciones Europeas de Dirección y Economía de la Empresa
Subjects:
Service innovation
Innovation management
Impact
Measurement
Literature review
Online Access: http://www.elsevier.es/es-revista-investigaciones-europeas-direccion-economia-empresa-345-articulo-service-innovation-and-its-impact-90410230

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