Patrons’ Satisfaction with the Services of the Central Library of the City of Tabriz
The present paper has studied the patrons’ satisfaction with services offered by the central library in the city of Tabriz. Its objective was to uncover the weaknesses and the strengths. The findings showed that 66.3% of the patrons were satisfied with the library services. The highest satisfaction...
| Main Authors: | , |
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| Format: | Article |
| Language: | fas |
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Iranian Research Institute for Information and Technology
2007-10-01
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| Series: | Iranian Journal of Information Processing & Management |
| Subjects: | |
| Online Access: | http://jipm.irandoc.ac.ir/browse.php?a_code=A-10-1-37&slc_lang=en&sid=1 |
| Summary: | The present paper has studied the patrons’ satisfaction with services offered by the central library in the city of Tabriz. Its objective was to uncover the weaknesses and the strengths. The findings showed that 66.3% of the patrons were satisfied with the library services. The highest satisfaction rate concerned library internet services and Namayeh Database (90.7%), Service Lead Time (86.7%), and the number of books lent (82.0%). Patrons were most dissatisfied with the state of the reading halls (52.8%), Librarians manners and wait time to receive services in the library. |
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| ISSN: | 2251-8223 2251-8231 |