ANALYSIS OF COMPLAINT PROBLEM SOLVING PROCESS TO SUPPORT SMART DEVELOPMENT IN AN AUTOMOTIVE COMPANY

ANALYSIS OF COMPLAINT PROBLEM SOLVING PROCESS TO SUPPORT SMART DEVELOPMENT IN AN AUTOMOTIVE COMPANY

Complaints management process is very important from the point of view of each company, particularly production companies. Claims both internal and external generate costs, which the companies must face. To identify properly the source of the problems formation all sorts of methods and tools of qual...

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Bibliographic Details
Main Authors: Beata SZCZERBA, Barbara BIAŁECKA
Format: Article
Language:English
Published: P.A. NOVA S.A. 2015-10-01
Series:Management Systems in Production Engineering
Subjects:
problem solving
complaint management
Online Access:http://wydawnictwo.panova.pl/attachments/category/40/2015_04_09_Szczerba.pdf
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spelling doaj-9249f5b0adbe4632a818b0419a1dd2c72020-11-24T21:15:25ZengP.A. NOVA S.A.Management Systems in Production Engineering2299-04612015-10-0120423723810.12914/MSPE-09-04-2015ANALYSIS OF COMPLAINT PROBLEM SOLVING PROCESS TO SUPPORT SMART DEVELOPMENT IN AN AUTOMOTIVE COMPANYBeata SZCZERBA0Barbara BIAŁECKA1Silesian University of Technology, Faculty of Organization and Management, Institute of Production Engineering, POLANDSilesian University of Technology, Faculty of Organization and Management, Institute of Production Engineering, POLANDComplaints management process is very important from the point of view of each company, particularly production companies. Claims both internal and external generate costs, which the companies must face. To identify properly the source of the problems formation all sorts of methods and tools of quality management can be used. This will indicate in an unambiguous manner the cause of the problem and help to take corrective and preventive actions in effective way.http://wydawnictwo.panova.pl/attachments/category/40/2015_04_09_Szczerba.pdfproblem solvingcomplaint management
collection DOAJ
language English
format Article
sources DOAJ
author Beata SZCZERBA
Barbara BIAŁECKA
spellingShingle Beata SZCZERBA
Barbara BIAŁECKA
ANALYSIS OF COMPLAINT PROBLEM SOLVING PROCESS TO SUPPORT SMART DEVELOPMENT IN AN AUTOMOTIVE COMPANY
Management Systems in Production Engineering
problem solving
complaint management
author_facet Beata SZCZERBA
Barbara BIAŁECKA
author_sort Beata SZCZERBA
title ANALYSIS OF COMPLAINT PROBLEM SOLVING PROCESS TO SUPPORT SMART DEVELOPMENT IN AN AUTOMOTIVE COMPANY
title_short ANALYSIS OF COMPLAINT PROBLEM SOLVING PROCESS TO SUPPORT SMART DEVELOPMENT IN AN AUTOMOTIVE COMPANY
title_full ANALYSIS OF COMPLAINT PROBLEM SOLVING PROCESS TO SUPPORT SMART DEVELOPMENT IN AN AUTOMOTIVE COMPANY
title_fullStr ANALYSIS OF COMPLAINT PROBLEM SOLVING PROCESS TO SUPPORT SMART DEVELOPMENT IN AN AUTOMOTIVE COMPANY
title_full_unstemmed ANALYSIS OF COMPLAINT PROBLEM SOLVING PROCESS TO SUPPORT SMART DEVELOPMENT IN AN AUTOMOTIVE COMPANY
title_sort analysis of complaint problem solving process to support smart development in an automotive company
publisher P.A. NOVA S.A.
series Management Systems in Production Engineering
issn 2299-0461
publishDate 2015-10-01
description Complaints management process is very important from the point of view of each company, particularly production companies. Claims both internal and external generate costs, which the companies must face. To identify properly the source of the problems formation all sorts of methods and tools of quality management can be used. This will indicate in an unambiguous manner the cause of the problem and help to take corrective and preventive actions in effective way.
topic problem solving
complaint management
url http://wydawnictwo.panova.pl/attachments/category/40/2015_04_09_Szczerba.pdf
work_keys_str_mv AT beataszczerba analysisofcomplaintproblemsolvingprocesstosupportsmartdevelopmentinanautomotivecompany
AT barbarabiałecka analysisofcomplaintproblemsolvingprocesstosupportsmartdevelopmentinanautomotivecompany
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