ANALISIS KUALITAS PENGELOLAAN GEDUNG TERHADAP KEPUASAN PELANGGAN MENGGUNAKAN METODE SERVQUAL DAN MODEL KANO (STUDI KASUS : PT.TLP DI GEDUNG TCC)
PT. TLP is a company which employs the service area and the task is to preserve the TCC building and to fulfill the needs of its users through providing complete facilities and service. But have the customers satisfied with the facilities and services? Therefore, the aim of this research is to mea...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | Indonesian |
| Published: |
Universitas Muhammadiyah Jakarta
2017-10-01
|
| Series: | JISI UMJ: Jurnal Integrasi Sistem Industri |
| Subjects: | |
| Online Access: | https://jurnal.umj.ac.id/index.php/jisi/article/view/1714 |