Defects of Smartphones reported by users in social media and questionnaires

Defects of Smartphones reported by users in social media and questionnaires

The main aim of this article is to identify the most frequent damage of Smartphones and problems reported by users in a questionnaire and on social media. Social media are a relatively new issue; they are used by companies to get information about offered products and advertise them. On the other ha...

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Main Authors: Kostek Robert, Samek Katarzyna
Format: Article
Language:English
Published: EDP Sciences 2018-01-01
Series:MATEC Web of Conferences
Online Access:https://doi.org/10.1051/matecconf/201818202011
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spelling doaj-90486f94527346ad82e1a976111077a62021-02-02T01:14:11ZengEDP SciencesMATEC Web of Conferences2261-236X2018-01-011820201110.1051/matecconf/201818202011matecconf_diagnostyka2018_02011Defects of Smartphones reported by users in social media and questionnairesKostek RobertSamek KatarzynaThe main aim of this article is to identify the most frequent damage of Smartphones and problems reported by users in a questionnaire and on social media. Social media are a relatively new issue; they are used by companies to get information about offered products and advertise them. On the other hand, they are used by users to exchange opinion about products and write recommendations; thus these opinions are studied. At the same time planned obsolescence is applied, which makes shorter the replacement cycle. Some of damage and problems observed by users are the results of planned obsolescence. The obtained data were processed statistically.https://doi.org/10.1051/matecconf/201818202011
collection DOAJ
language English
format Article
sources DOAJ
author Kostek Robert
Samek Katarzyna
spellingShingle Kostek Robert
Samek Katarzyna
Defects of Smartphones reported by users in social media and questionnaires
MATEC Web of Conferences
author_facet Kostek Robert
Samek Katarzyna
author_sort Kostek Robert
title Defects of Smartphones reported by users in social media and questionnaires
title_short Defects of Smartphones reported by users in social media and questionnaires
title_full Defects of Smartphones reported by users in social media and questionnaires
title_fullStr Defects of Smartphones reported by users in social media and questionnaires
title_full_unstemmed Defects of Smartphones reported by users in social media and questionnaires
title_sort defects of smartphones reported by users in social media and questionnaires
publisher EDP Sciences
series MATEC Web of Conferences
issn 2261-236X
publishDate 2018-01-01
description The main aim of this article is to identify the most frequent damage of Smartphones and problems reported by users in a questionnaire and on social media. Social media are a relatively new issue; they are used by companies to get information about offered products and advertise them. On the other hand, they are used by users to exchange opinion about products and write recommendations; thus these opinions are studied. At the same time planned obsolescence is applied, which makes shorter the replacement cycle. Some of damage and problems observed by users are the results of planned obsolescence. The obtained data were processed statistically.
url https://doi.org/10.1051/matecconf/201818202011
work_keys_str_mv AT kostekrobert defectsofsmartphonesreportedbyusersinsocialmediaandquestionnaires
AT samekkatarzyna defectsofsmartphonesreportedbyusersinsocialmediaandquestionnaires
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