Impact of a Patient Experience Leadership Structure on Performance and Engagement
The patient experience leadership structure at Northwell Health is strategically championed by Culture Leaders, a novel role established to transform the organizational culture from “service excellence” to “patient experience.” This case report describes how the implementation of Culture Leader stru...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2020-04-01
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| Series: | Journal of Patient Experience |
| Online Access: | https://doi.org/10.1177/2374373519831079 |