The classification of WebQual dimensions based on the asymmetric impact-performance of Kano\'s customer satisfaction model: A case study of the Tehran virtual university website
The extension of the Internet and World Wide Web has created new opportunities as well as new challenges for institutions and individuals who are either receiving or delivering education. Electronic learning is one of the most important breakthroughs in education in which the website is the first ac...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | fas |
| Published: |
Iranian Research Institute for Information and Technology
2016-06-01
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| Series: | Iranian Journal of Information Processing & Management |
| Subjects: | |
| Online Access: | http://jipm.irandoc.ac.ir/browse.php?a_code=A-10-3205-1&slc_lang=en&sid=1 |