UTILIZAÇÃO DA METODOLOGIA BPM PARA ADEQUAÇÃO DE UM SISTEMA DE GESTÃO INTEGRADA E RETENÇÃO DE CONHECIMENTO EM UMA INSTITUIÇÃO PÚBLICA DE ENSINO SUPERIOR

UTILIZAÇÃO DA METODOLOGIA BPM PARA ADEQUAÇÃO DE UM SISTEMA DE GESTÃO INTEGRADA E RETENÇÃO DE CONHECIMENTO EM UMA INSTITUIÇÃO PÚBLICA DE ENSINO SUPERIOR

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This paper aims to conduct a case study of the application of the Business Process Management (BPM) in a Public Institution of Higher Education in order to retain knowledge within the institution and to manage the system in a integrated way. The BPM was used to collect information on all levels of t...

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Bibliographic Details
Main Authors: Raquel Sá Brito Rojas, Dante Luiz Juliatto, Édio Facchini, Rafael Pintus Pereira
Format: Article
Language:Spanish
Published: Universidade Federal de Santa Catarina 2011-01-01
Series:Revista Gestão Universitária na América Latina
Subjects:
business process management (bpm)
knowledge management
integrated management
Online Access:http://www.redalyc.org/articulo.oa?id=319327513008
Description
Summary:This paper aims to conduct a case study of the application of the Business Process Management (BPM) in a Public Institution of Higher Education in order to retain knowledge within the institution and to manage the system in a integrated way. The BPM was used to collect information on all levels of the organization to map and standardize flow, absorbing all kind of information. We present a case of successful implementation of in the Universidade Federal de Santa Catarina (UFSC). A great contribution of the methodology was perceived for the institution and the possibility of application of this process in other sector of the University.
ISSN:1983-4535

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