Analisis Kelayakan Investasi Perbaikan Kualitas Pelayanan Di AJB Bumi Putera 1912 Cabang Sidoarjo

Customer satisfaction is the main thing that must be considered by every company, both service and production, so customers do not switch keperusahaan competitors, and customer satisfaction always changing according to the era or the era of human development. In terms of customer satisfaction that t...

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Bibliographic Details
Main Authors: Yustina Ngatilah, C. Indri Parwati
Format: Article
Language:English
Published: Jurusan Teknik Industri, Fakultas Teknik Universitas Muhammadiyah Malang 2012-02-01
Series:Jurnal Teknik Industri
Online Access:http://ejournal.umm.ac.id/index.php/industri/article/view/550