| Summary: | This paper aims to identify, evaluate, and measure the ergonomic factors hampering the production of leather garment-based small and medium-sized enterprises (SMEs). Ergonomic problems faced by the workers largely impact the health of individuals and also the productivity of a firm. Based on experts’ opinions and a literature survey, three emerging categories—namely, occupational disease, personal factors, and the industrial environment—with a total of twenty factors were identified to examine symmetrical impact in five leather garment companies. In this research work, Cronbach’s α was evaluated to check the validity of the ergonomic factors identified through the literature survey. Then, using the fuzzy analytic hierarchy process (FAHP), the identified ergonomic factors were evaluated. A sensitivity analysis was carried out to validate the robustness of the results obtained using the integrated approach. Outdated machinery, vibration, operational setup, fatigue, and poor ventilation and lighting are the top five factors inducing ergonomic-related problems and hampering the production of the leather garment companies in India. These top ergonomic factors are the result of a failure in the provision of an ambient working environment. Providing ergonomically designed working environments may lower the occurrence of ergonomic problems. The findings of this study will assist industrial managers to enhance production rate and to progress towards social sustainability in Indian SMEs. The proposed symmetrical assessment in this study could also be considered as a benchmark for other companies in which human–machine interaction is significant.
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