Patient satisfaction with healthcare provided by family doctors: primary dimensions and an attempt at typology

<p>Abstract</p> <p>Background</p> <p>Patient satisfaction is a complex and difficult concept to measure, thus precluding the use of exclusively quantitative methods for its description. The purpose of this survey was firstly to identify particular healthcare dimensions...

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Main Authors: Grebowski Ryszard, Chlabicz Slawomir, Marcinowicz Ludmila
Format: Article
Language:English
Published: BMC 2009-04-01
Series:BMC Health Services Research
Online Access:http://www.biomedcentral.com/1472-6963/9/63
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spelling doaj-89f0b3e737854418b0d0c225e2579f702020-11-25T01:41:05ZengBMCBMC Health Services Research1472-69632009-04-01916310.1186/1472-6963-9-63Patient satisfaction with healthcare provided by family doctors: primary dimensions and an attempt at typologyGrebowski RyszardChlabicz SlawomirMarcinowicz Ludmila<p>Abstract</p> <p>Background</p> <p>Patient satisfaction is a complex and difficult concept to measure, thus precluding the use of exclusively quantitative methods for its description. The purpose of this survey was firstly to identify particular healthcare dimensions that determine a patient's satisfaction or dissatisfaction; and secondly to attempt to typologise the patients' responses based on their evaluation of healthcare.</p> <p>Methods</p> <p>Using a qualitative research design, thirty-six in-depth interviews with patients of family physicians were conducted: four patients from each of 9 family practices in different regions of Poland were interviewed. The main outcome measure was factors associated with patient satisfaction/dissatisfaction.</p> <p>Results</p> <p>In their evaluations of their contacts with family doctors, the patients cited mostly issues concerning interpersonal relationships with the doctor. Nearly 40% of the statements referred to this aspect of healthcare, with nearly equal proportions of positive and negative comments. The second most frequent category of responses concerned contextual factors (21%) that related to conditions of medical service, with two-thirds of the evaluations being negative. Statements concerning the doctor's competencies (12.9%) and personal qualities (10.5%) were less common.</p> <p>Conclusion</p> <p>To improve the quality of healthcare, family doctors should take special care to ensure the quality of their interactions with patients.</p> http://www.biomedcentral.com/1472-6963/9/63
collection DOAJ
language English
format Article
sources DOAJ
author Grebowski Ryszard
Chlabicz Slawomir
Marcinowicz Ludmila
spellingShingle Grebowski Ryszard
Chlabicz Slawomir
Marcinowicz Ludmila
Patient satisfaction with healthcare provided by family doctors: primary dimensions and an attempt at typology
BMC Health Services Research
author_facet Grebowski Ryszard
Chlabicz Slawomir
Marcinowicz Ludmila
author_sort Grebowski Ryszard
title Patient satisfaction with healthcare provided by family doctors: primary dimensions and an attempt at typology
title_short Patient satisfaction with healthcare provided by family doctors: primary dimensions and an attempt at typology
title_full Patient satisfaction with healthcare provided by family doctors: primary dimensions and an attempt at typology
title_fullStr Patient satisfaction with healthcare provided by family doctors: primary dimensions and an attempt at typology
title_full_unstemmed Patient satisfaction with healthcare provided by family doctors: primary dimensions and an attempt at typology
title_sort patient satisfaction with healthcare provided by family doctors: primary dimensions and an attempt at typology
publisher BMC
series BMC Health Services Research
issn 1472-6963
publishDate 2009-04-01
description <p>Abstract</p> <p>Background</p> <p>Patient satisfaction is a complex and difficult concept to measure, thus precluding the use of exclusively quantitative methods for its description. The purpose of this survey was firstly to identify particular healthcare dimensions that determine a patient's satisfaction or dissatisfaction; and secondly to attempt to typologise the patients' responses based on their evaluation of healthcare.</p> <p>Methods</p> <p>Using a qualitative research design, thirty-six in-depth interviews with patients of family physicians were conducted: four patients from each of 9 family practices in different regions of Poland were interviewed. The main outcome measure was factors associated with patient satisfaction/dissatisfaction.</p> <p>Results</p> <p>In their evaluations of their contacts with family doctors, the patients cited mostly issues concerning interpersonal relationships with the doctor. Nearly 40% of the statements referred to this aspect of healthcare, with nearly equal proportions of positive and negative comments. The second most frequent category of responses concerned contextual factors (21%) that related to conditions of medical service, with two-thirds of the evaluations being negative. Statements concerning the doctor's competencies (12.9%) and personal qualities (10.5%) were less common.</p> <p>Conclusion</p> <p>To improve the quality of healthcare, family doctors should take special care to ensure the quality of their interactions with patients.</p>
url http://www.biomedcentral.com/1472-6963/9/63
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