Customers perception on logistics service quality using Kansei engineering: empirical evidence from indonesian logistics providers

Customers perception on logistics service quality using Kansei engineering: empirical evidence from indonesian logistics providers

This article designed a service model in logistics services for document and package delivery through the exploration of service element relationships and customer perceived (i.e. Kansei). Kansei engineering is used in this article to design 24 questionnaire instruments and 41 services attribute que...

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Bibliographic Details
Main Authors: Dian Palupi Restuputri, Ilyas Masudin, Citra Permata Sari
Format: Article
Language:English
Published: Taylor & Francis Group 2020-01-01
Series:Cogent Business & Management
Subjects:
logistics services
kansei word
service elements
service attributes
Online Access:http://dx.doi.org/10.1080/23311975.2020.1751021

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