Balanced performance measurement in research hospitals: the participative case study of a haematology department

Balanced performance measurement in research hospitals: the participative case study of a haematology department

Abstract Background The paper aims to review, design and implement a multidimensional performance measurement system for a public research hospital in order to address the complexity of its multifaceted stakeholder requirements and its double institutional aim of care and research. Method The method...

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Bibliographic Details
Main Authors: Simona Catuogno, Claudia Arena, Sara Saggese, Fabrizia Sarto
Format: Article
Language:English
Published: BMC 2017-08-01
Series:BMC Health Services Research
Subjects:
Performance measurement system
Research hospital
Case study
Balanced scorecard
Online Access:http://link.springer.com/article/10.1186/s12913-017-2479-6

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