Effect of Service Quality and Perceived Value Satisfaction and Loyalty Religious Tourists Visit Island Madura, Indonesia

Effect of Service Quality and Perceived Value Satisfaction and Loyalty Religious Tourists Visit Island Madura, Indonesia

<p>This paper wants to examine the relationship of service quality, perceived value, satisfaction and loyalty with religious tourists who visit the island of Madura in 2015. The structural equation modeling results support the hypothesis that service quality affects directly the satisfaction a...

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Bibliographic Details
Main Author: Pribanus Wantara
Format: Article
Language:English
Published: Asosiasi Fakultas Ekonomi & Bisnis Indonesia (AFEBI) 2016-06-01
Series:AFEBI Management and Business Review
Online Access:http://journal.afebi.org/index.php/ambr/article/view/30
id doaj-87c0bdf53a884623a9b6e0c2a6bb080e
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spelling doaj-87c0bdf53a884623a9b6e0c2a6bb080e2021-07-05T14:07:18ZengAsosiasi Fakultas Ekonomi & Bisnis Indonesia (AFEBI)AFEBI Management and Business Review2548-530X2548-53182016-06-0111556410.47312/ambr.v1i1.3022Effect of Service Quality and Perceived Value Satisfaction and Loyalty Religious Tourists Visit Island Madura, IndonesiaPribanus Wantara0Trunojoyo University<p>This paper wants to examine the relationship of service quality, perceived value, satisfaction and loyalty with religious tourists who visit the island of Madura in 2015. The structural equation modeling results support the hypothesis that service quality affects directly the satisfaction and loyalty, and satisfaction directly affects loyalty, but the results do not support the hypothesis that the perceived value directly affects the satisfaction and perceived value directly affects loyalty. Quality of service only has direct and indirect influence on loyalty through satisfaction. So the stage of tourism development in Madura, quality of service is very important in building loyalty and satisfaction tourists.</p><p><br />Keywords: Loyalty, Madura Island, Perceived Value, Satisfaction, Service Quality</p>http://journal.afebi.org/index.php/ambr/article/view/30
collection DOAJ
language English
format Article
sources DOAJ
author Pribanus Wantara
spellingShingle Pribanus Wantara
Effect of Service Quality and Perceived Value Satisfaction and Loyalty Religious Tourists Visit Island Madura, Indonesia
AFEBI Management and Business Review
author_facet Pribanus Wantara
author_sort Pribanus Wantara
title Effect of Service Quality and Perceived Value Satisfaction and Loyalty Religious Tourists Visit Island Madura, Indonesia
title_short Effect of Service Quality and Perceived Value Satisfaction and Loyalty Religious Tourists Visit Island Madura, Indonesia
title_full Effect of Service Quality and Perceived Value Satisfaction and Loyalty Religious Tourists Visit Island Madura, Indonesia
title_fullStr Effect of Service Quality and Perceived Value Satisfaction and Loyalty Religious Tourists Visit Island Madura, Indonesia
title_full_unstemmed Effect of Service Quality and Perceived Value Satisfaction and Loyalty Religious Tourists Visit Island Madura, Indonesia
title_sort effect of service quality and perceived value satisfaction and loyalty religious tourists visit island madura, indonesia
publisher Asosiasi Fakultas Ekonomi & Bisnis Indonesia (AFEBI)
series AFEBI Management and Business Review
issn 2548-530X
2548-5318
publishDate 2016-06-01
description <p>This paper wants to examine the relationship of service quality, perceived value, satisfaction and loyalty with religious tourists who visit the island of Madura in 2015. The structural equation modeling results support the hypothesis that service quality affects directly the satisfaction and loyalty, and satisfaction directly affects loyalty, but the results do not support the hypothesis that the perceived value directly affects the satisfaction and perceived value directly affects loyalty. Quality of service only has direct and indirect influence on loyalty through satisfaction. So the stage of tourism development in Madura, quality of service is very important in building loyalty and satisfaction tourists.</p><p><br />Keywords: Loyalty, Madura Island, Perceived Value, Satisfaction, Service Quality</p>
url http://journal.afebi.org/index.php/ambr/article/view/30
work_keys_str_mv AT pribanuswantara effectofservicequalityandperceivedvaluesatisfactionandloyaltyreligioustouristsvisitislandmaduraindonesia
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