Simplifying the search experience – resisting the lure of shiny new technology

After two years of implementing a resource discovery system at the National University of Ireland, Galway (NUI Galway), and a new website to complement it, imagine our horror when in the first user survey postlaunch, our users told us that we were not meeting even their minimum expectations of a lib...

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Bibliographic Details
Main Authors:	Ronán Kennedy, Monica Crump
Format:	Article
Language:	English
Published:	Ubiquity Press 2013-07-01
Series:	Insights: The UKSG Journal
Online Access:	http://insights.uksg.org/articles/192

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spelling	doaj-8791580fac8840c2aa69c9075ab292842020-11-24T23:57:49ZengUbiquity PressInsights: The UKSG Journal 2048-77542013-07-0126214114610.1629/2048-7754.84173Simplifying the search experience – resisting the lure of shiny new technologyRonán KennedyMonica CrumpAfter two years of implementing a resource discovery system at the National University of Ireland, Galway (NUI Galway), and a new website to complement it, imagine our horror when in the first user survey postlaunch, our users told us that we were not meeting even their minimum expectations of a library website that allowed them to find information on their own. Comment analysis, focus groups and a user observation study revealed that our technology-driven and information literacy-led implementation of our discovery system had resulted in user confusion. We had not delivered the simplicity and Google-type experience that this system had promised. In this article, we will share what we learnt from our users and discuss our new user-driven implementation of our latest discovery system and the user and library staff response to it.http://insights.uksg.org/articles/192
collection	DOAJ
language	English
format	Article
sources	DOAJ
author	Ronán Kennedy Monica Crump
spellingShingle	Ronán Kennedy Monica Crump Simplifying the search experience – resisting the lure of shiny new technology Insights: The UKSG Journal
author_facet	Ronán Kennedy Monica Crump
author_sort	Ronán Kennedy
title	Simplifying the search experience – resisting the lure of shiny new technology
title_short	Simplifying the search experience – resisting the lure of shiny new technology
title_full	Simplifying the search experience – resisting the lure of shiny new technology
title_fullStr	Simplifying the search experience – resisting the lure of shiny new technology
title_full_unstemmed	Simplifying the search experience – resisting the lure of shiny new technology
title_sort	simplifying the search experience – resisting the lure of shiny new technology
publisher	Ubiquity Press
series	Insights: The UKSG Journal
issn	2048-7754
publishDate	2013-07-01
description	After two years of implementing a resource discovery system at the National University of Ireland, Galway (NUI Galway), and a new website to complement it, imagine our horror when in the first user survey postlaunch, our users told us that we were not meeting even their minimum expectations of a library website that allowed them to find information on their own. Comment analysis, focus groups and a user observation study revealed that our technology-driven and information literacy-led implementation of our discovery system had resulted in user confusion. We had not delivered the simplicity and Google-type experience that this system had promised. In this article, we will share what we learnt from our users and discuss our new user-driven implementation of our latest discovery system and the user and library staff response to it.
url	http://insights.uksg.org/articles/192
work_keys_str_mv	AT ronankennedy simplifyingthesearchexperienceresistingthelureofshinynewtechnology AT monicacrump simplifyingthesearchexperienceresistingthelureofshinynewtechnology
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Simplifying the search experience – resisting the lure of shiny new technology

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