THE MEDIATION EFFECT OF WORK STRESS ON WORKLOAD, WORK CONDITION, AND LOAN COLLECTION PERFORMANCE
This study aims to prove ability the mediation effect of work stress on workload, work condition, and loan collection performance. This is a descriptive quantitative with an explanatory approach type of study. Samples are collected from Bank Mandiri CCR Surabaya and consist of 121 people from a tota...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Russian Journal of Agricultural and Socio-Economic Sciences
2019-02-01
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| Series: | Russian Journal of Agricultural and Socio-Economic Sciences |
| Subjects: | |
| Online Access: | https://rjoas.com/issue-2019-02/article_36.pdf |
| Summary: | This study aims to prove ability the mediation effect of work stress on workload, work condition, and loan collection performance. This is a descriptive quantitative with an explanatory approach type of study. Samples are collected from Bank Mandiri CCR Surabaya and consist of 121 people from a total of 157. Data analysis technique used was path analysis technique. Results indicate that hypothesis are accepted and can mediate. This means that high workload caused increased work stress and impacted on loan collection performance decrease. Meanwhile good work environment condition caused decreased work stress and impacted on increasing loan collection performance. |
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| ISSN: | 2226-1184 |