Addressing the Relationship Between Emotion Management and Social Capital: An Analysis of Federal Employees

Addressing the Relationship Between Emotion Management and Social Capital: An Analysis of Federal Employees

Emotion management describes the ability of an employee to regulate the outward manifestation of emotions during personal interactions. Prior studies examining emotions in organizations have often emphasized the production of emotional labor during service delivery transactions with clients. Such a...

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Bibliographic Details
Main Author: Nicole M. Humphrey
Format: Article
Language:English
Published: Midwest Public Affairs Conference 2020-04-01
Series:Journal of Public and Nonprofit Affairs
Subjects:
emotion management
social capital
federal employees
Online Access:http://jpna.org/index.php/jpna/article/view/289

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