| Summary: | Impact of the existing operating conditions on terms of cargo delivery and compliance with the rolling stock circulation norms is studied. Planned and actual rolling stock circulation characteristics are analyzed. Deviations from the norms have been detected, which is indicative of non-compliance with technological processes. Nowadays the rolling stock circulation problem becomes more complex; for the service recipients, i.e. customers of the railway, it means delays in cargo deliveries, non-fulfillment of financial obligations before other participants in the railway transport process. A new approach to the methodology and principle of calculating anticipated key performance characteristics are proposed. The existing information technologies for railway management make it possible to monitor compliance with the rolling stock circulation norms and the terms of cargo deliveries and to further improve methods and techniques of performance parameters. This will enable establishing realistic rolling stock circulation norms and cargo delivery terms, thus ensuring compliance with technological requirements of the railway transport processes in order to provide good customer service.
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