Improving Property Service for the City Residential Community

• Main Authors: Jin Shou-Song, Wu Wei-Jun, Huang Xue-Mei
• Format: Article
• Language: English
• Published: EDP Sciences 2017-01-01
• Series: ITM Web of Conferences
• Online Access: https://doi.org/10.1051/itmconf/20171203049

The city residential community tends to choose a property company to provide property services and the property company should provide satisfaction services to ensure it long employed in the residential community. To raise the property service quality for a city residential community, the demand indexes for the residential community wanting and the improvement measures for the property company adopting are designed based on relevant literature review and owner questionnaire survey. The analytic hierarchy process is used to determine the demand index weight. The improvement targets of demand indexes for the residential community are planned according to the demand indexes data obtained through questionnaire survey of some residential community owners and benchmarking residential communities. And the data of improvement measures is worked out by using the quality function deployment technology to keep a sense of proportion for improving the property service.