A BSC-DEA approach to measure the relative efficiency of service industry: A case study of banking sector
Performance evaluation plays an important role in determining faults and difficulties of any organization as well as attempting to increase capabilities and improve activities. Data envelopment analysis (DEA), as a non-parametric method, has been one of the most important and significant management...
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Growing Science
2011-04-01
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| Series: | International Journal of Industrial Engineering Computations |
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| Online Access: | http://www.growingscience.com/ijiec/Vol2/IJIEC_2010_20.pdf |
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doaj-83ecb71cf9274716ad818ca955f9cdf22020-11-24T22:35:13ZengGrowing ScienceInternational Journal of Industrial Engineering Computations1923-29261923-29342011-04-0122273282A BSC-DEA approach to measure the relative efficiency of service industry: A case study of banking sectorM. B. AryanezhadE. NajafiS. Bakhshi FarkooshPerformance evaluation plays an important role in determining faults and difficulties of any organization as well as attempting to increase capabilities and improve activities. Data envelopment analysis (DEA), as a non-parametric method, has been one of the most important and significant management tools for measuring output or efficiency. In this paper, we propose a method to utilize balanced score card (BSC) as a tool for designing performance evaluation indices of an organization. The integrated BSC-DEA has been applied as an empirical case for a major private bank organization and the results are analyzed.http://www.growingscience.com/ijiec/Vol2/IJIEC_2010_20.pdfDEABSCAnalytical Hierarchy ProcessEfficiencyPerfromance measurement |
| collection |
DOAJ |
| language |
English |
| format |
Article |
| sources |
DOAJ |
| author |
M. B. Aryanezhad E. Najafi S. Bakhshi Farkoosh |
| spellingShingle |
M. B. Aryanezhad E. Najafi S. Bakhshi Farkoosh A BSC-DEA approach to measure the relative efficiency of service industry: A case study of banking sector International Journal of Industrial Engineering Computations DEA BSC Analytical Hierarchy Process Efficiency Perfromance measurement |
| author_facet |
M. B. Aryanezhad E. Najafi S. Bakhshi Farkoosh |
| author_sort |
M. B. Aryanezhad |
| title |
A BSC-DEA approach to measure the relative efficiency of service industry: A case study of banking sector |
| title_short |
A BSC-DEA approach to measure the relative efficiency of service industry: A case study of banking sector |
| title_full |
A BSC-DEA approach to measure the relative efficiency of service industry: A case study of banking sector |
| title_fullStr |
A BSC-DEA approach to measure the relative efficiency of service industry: A case study of banking sector |
| title_full_unstemmed |
A BSC-DEA approach to measure the relative efficiency of service industry: A case study of banking sector |
| title_sort |
bsc-dea approach to measure the relative efficiency of service industry: a case study of banking sector |
| publisher |
Growing Science |
| series |
International Journal of Industrial Engineering Computations |
| issn |
1923-2926 1923-2934 |
| publishDate |
2011-04-01 |
| description |
Performance evaluation plays an important role in determining faults and difficulties of any organization as well as attempting to increase capabilities and improve activities. Data envelopment analysis (DEA), as a non-parametric method, has been one of the most important and significant management tools for measuring output or efficiency. In this paper, we propose a method to utilize balanced score card (BSC) as a tool for designing performance evaluation indices of an organization. The integrated BSC-DEA has been applied as an empirical case for a major private bank organization and the results are analyzed. |
| topic |
DEA BSC Analytical Hierarchy Process Efficiency Perfromance measurement |
| url |
http://www.growingscience.com/ijiec/Vol2/IJIEC_2010_20.pdf |
| work_keys_str_mv |
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