PRE-NATAL CONSULTATION BY NURSES: CLIENT SATISFACTION AMONG EXPECTANT MOTHERS

• Main Authors: Thiago Luis de Andrade Barbosa, Ludmila Mourão Xavier Gomes, Orlene Veloso Dias
• Format: Article
• Language: English
• Published: Universidade Federal do Paraná 2011-03-01
• Series: Cogitare Enfermagem
• Subjects: Prenatal care; Nursing; Perception; Patient satisfaction
• Online Access: http://dx.doi.org/10.5380/ce.v16i1.21108

The aim of the study was to investigate the degree of satisfaction with nurse-led prenatal consultations among mothers-to-be in a family health centre in Montes Claros, Minas Gerais, Brazil. This qualitative study was exploratory in character, carried out with the assistance of eight pregnant women registered in the area covered by the health unit where they were to receive their prenatal consultation with the team nurse. Data was collected via interviews and analysed through discourse analysis. The results showed satisfaction with the prenatal nurse consultation; the humanization and professional competency of the nurse were highlighted by the clients, with qualities such as competency, attention, patience and dedication being cited. It can be concluded from the discourses that the women were unanimous in relation to their perception of the service and their approval of the prenatal consultation carried out by the nurse.